Effective Date: October 10, 2026
Website: easelab.systems
Operated by: AlexAlex, LLC (Seattle, WA), doing business as EaseLab Systems
Contact: [email protected]
By using easelab.systems (the “Site”), buying any program, service or product, booking a session, joining our community, or downloading a free resource, you agree to these Terms and Conditions (“Terms”). If you do not agree, please do not use the Site or buy from us.
These Terms are a binding agreement between you (“you” or “Customer”) and AlexAlex, LLC, doing business as EaseLab Systems (“EaseLab,” “we,” “us,” or “our”).
Each offer’s sales or checkout page describes what is included. If that page and these Terms disagree about what is included, the page wins. On everything else, these Terms apply.
All prices are in U.S. dollars (USD). Prices may change at any time, but a change never affects an order you have already completed.
Payments are processed by third parties, including ThriveCart, TidyCal, Stripe and PayPal. By paying, you also agree to the payment processor’s terms. We never see or store your full card details.
If a payment fails or is reversed, we may pause or cancel your access until it is resolved.
What’s included. Three live calls over three weeks with your cohort, recordings of those calls, the builder files and course lessons in our Circle community, and questions answered in Circle Monday through Friday for four weeks starting from your cohort’s first call.
Schedule. Each cohort runs on the dates shown at checkout. All times are Pacific. Calls are held in the Circle live room.
Missed calls. If you miss a call, watch the recording and post your questions in Circle or bring them to the next call. Missed calls are not refunded or repeated.
Builder Q&A. The Q&A call is for setup questions and getting unstuck. It does not include custom building for your business. Custom work is available through Working Hours or the 90 Day Sprint.
Changes on our side. If we have to move a call, we will tell you as early as we can, offer a new time, and post the recording.
Access after the program. After the four-week support period ends, what you can still reach in Circle may change. We will tell you what changes at least 14 days before it happens.
Moving to another cohort. You may move to a later cohort once, if you ask before your cohort’s first call. This is subject to seats being available.
Working Hours. One two-hour working session with Alex, booked after purchase using the booking code on your confirmation page and in your confirmation email.
90 Day Sprint. Five hours of one-on-one working time. You book a first two-hour session, then use the remaining three hours in any mix of sessions. All hours must be used within 90 days of your first session.
Follow-up time. Available to existing clients. Paid at the time of booking through our booking page.
How sessions run. Sessions are held on Google Meet. Your calendar invite has the link. Sessions may be recorded or transcribed so we both have notes, and we will tell you when that is happening.
Rescheduling. You can reschedule up to 24 hours before a session through the link in your booking confirmation.
Late cancellations and no-shows. A session cancelled with less than 24 hours’ notice, or missed entirely, counts as used. If you join late, the session still ends at its scheduled time.
Your tools and accounts. One-on-one work happens inside your own tools. You are responsible for your accounts, subscriptions, access and data, including any paid AI plan.
AI & Business Systems 101. Full refund if you ask at least 7 days before your cohort’s first call. After that, the program is non-refundable, but you can move once to a later cohort if you ask before your first call (see Section 4).
Working Hours and the 90 Day Sprint. Full refund if you ask within 14 days of purchase and no session has taken place. Once your first session has happened, the purchase is non-refundable. Unused Sprint hours expire 90 days after your first session and are not refunded or credited.
Follow-up time. Cancel at least 24 hours before the session for a full refund. Later cancellations and no-shows are not refunded.
Digital products. Because digital products are delivered immediately, all sales are final unless that product’s sales page states its own guarantee. Where it does, the product page’s terms apply.
Free resources are not eligible for refunds.
How to ask for a refund. Email [email protected] with your name and the email you used to buy. Approved refunds go back to your original payment method, normally within 10 business days.
Chargebacks. Please contact us before disputing a charge with your bank. We will usually sort it out faster. Access tied to a disputed payment is paused while the dispute is open.
The full policy is also on our Refund Policy page.
Live cohort calls are recorded and shared with members of that program in Circle. If you speak, share your screen or turn on your camera, you may appear in the recording. You can keep your camera off and use the chat instead.
Recordings, lessons and community posts are for members only. Do not download, share or publish them outside the community.
Treat other members with respect. We may remove anyone who harasses others, shares members’ information, or spams the community. Removal for these reasons is not refunded.
Our programs teach you to set up and use AI tools such as Claude and ChatGPT. You choose which tools to use and are responsible for their costs, settings, and the information you give them. Those tools are governed by their own terms and privacy policies, and they change often. We are not responsible for changes, outages or limits in third-party tools.
Results depend on your own business, effort and circumstances. We do not promise any particular outcome, time saved, or revenue.
When you buy from EaseLab, you get a personal, non-transferable, non-exclusive license to use the materials (including builder files, templates, prompts, lessons and recordings) in your own business.
You may:
You may not:
Breaking these rules may end your license and access without a refund.
Everything on the Site and in our programs and products, including the materials, lesson content, frameworks such as The EaseLab /playbook-it Method, written copy, branding, graphics and site design, belongs to AlexAlex, LLC and is protected by copyright and other intellectual property laws. You may not reproduce, distribute or create derivative works from it without our written permission, except as Section 9 allows.
When you buy, book or download something, we will send you emails about your purchase, such as confirmations, access details, reminders and schedule changes. You may also receive EaseLab updates and offers. You can unsubscribe from marketing emails at any time using the link in each email. Purchase and service emails continue while you are an active customer. See our Privacy Policy for details.
You agree not to use the Site for anything unlawful, try to access parts of the Site or our systems you are not authorized to, interfere with how the Site works, scrape or copy content by automated means, or misrepresent who you are.
We deliver our programs and services through third-party platforms, including ThriveCart, TidyCal, Circle, Google Meet, Google Drive, Kit and Notion. Your use of those platforms is governed by their own terms and privacy policies. We are not responsible for their availability or policies.
Our programs, services and products are provided “as is” and “as available.” We make no warranties, express or implied, including warranties of merchantability or fitness for a particular purpose, that they will meet your specific needs, or that the Site will be uninterrupted or error-free.
To the fullest extent the law allows, AlexAlex, LLC and its owners, contractors and affiliates are not liable for any indirect, incidental, special, consequential or punitive damages arising from your use of (or inability to use) the Site, our programs, services or products, any errors in their content, unauthorized access to your data, or any third party’s conduct.
Our total liability for any claim is limited to the amount you paid for the specific program, service or product the claim relates to.
You agree to indemnify and hold harmless AlexAlex, LLC and its owners, contractors and affiliates from any claims, losses, damages, liabilities or expenses (including reasonable legal fees) arising from your use of the Site or our programs, your violation of these Terms, or your infringement of anyone else’s rights.
These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles. Any dispute will be resolved in the courts of King County, Washington.
If any part of these Terms is found unenforceable, that part will be limited or removed as little as necessary, and the rest stays in effect.
We may update these Terms. When we do, we will change the Effective Date at the top. Changes do not apply to purchases completed before the change. Continuing to use the Site after a change means you accept the updated Terms.
EaseLab Systems (operated by AlexAlex, LLC)
Email: [email protected]
Website: easelab.systems