Effective Date: October 10, 2026
Operated by: AlexAlex, LLC (Seattle, WA), doing business as EaseLab Systems
Contact: [email protected]
This policy is part of our Terms and Conditions.
Full refund if you ask at least 7 days before your cohort’s first call. After that, the program is non-refundable.
If your plans change, you can move once to a later cohort, as long as you ask before your cohort’s first call and seats are available.
Missed calls are not refunded or repeated. Every call is recorded and posted in Circle.
Full refund if you ask within 14 days of purchase and no session has taken place. Once your first session has happened, the purchase is non-refundable.
Sprint hours must be used within 90 days of your first session. Unused hours expire and are not refunded or credited.
Cancel at least 24 hours before the session for a full refund. Later cancellations and no-shows are not refunded.
You can reschedule a one-on-one session up to 24 hours before it starts, using the link in your booking confirmation. A session cancelled with less than 24 hours’ notice, or missed entirely, counts as used. If you join late, the session still ends at its scheduled time.
Digital products are delivered immediately, so all sales are final unless that product’s sales page states its own guarantee. Free resources are not eligible for refunds.
Email [email protected] with your name and the email you used to buy. Approved refunds go back to your original payment method, normally within 10 business days.
Please contact us before disputing a charge with your bank. We will usually sort it out faster.